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What You Agree To When You Use badger5

These Terms & Conditions govern every account action on badger5 — from opening your wallet and funding it via PayPal, Venmo, or Play+ to placing wagers and requesting withdrawals.

Applies to all account holdersCovers PayPal, Venmo & Play+ transactionsState eligibility appliesUpdated terms take effect on noticeContact support with any questions
badger5 What You Agree To When You Use badger5
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you believe your account has been actioned in a way that conflicts with our posted policy, reach out before you escalate. Our support team can pull your account history and walk through exactly what triggered any restriction or balance hold. Players in Chicago and Los Angeles use live chat most often for fast resolution — most policy questions get answered in that same session.

Live Chat Start a chat from inside your account dashboard. Give your account email and the specific term or transaction you want to clarify and we will respond directly.
Email Support Send a detailed message to our support address from your registered email. Include your account ID so we can match it to the relevant transaction or rule in question.
Account Help Center The Help Center inside your account settings lists current policy articles and lets you submit a formal terms dispute ticket that routes to our compliance team.
HOW WE HANDLE THIS

Account Security and Policy Commitments

We treat your account data and wallet activity under strict access controls. Every session runs over SSL encryption, and account login requires identity verification steps — including a one-time passcode sent to your registered phone — before any withdrawal is processed. Here is how we handle the areas that matter most to account holders.

Data Retention We keep your account and transaction records for the period required under applicable state law. You can request a copy of your data through the Account Settings page at any time.
Cookie Policy We use session and preference cookies to keep your lobby state and wallet selections intact across visits. You can adjust cookie permissions in your browser without losing your account access.
Account Security Two-step verification is active on all withdrawal requests. If we detect an unfamiliar device or location, your account is held pending a verification code sent to your registered contact.
Requesting Changes To update registered contact details, payment methods on file, or to formally dispute a term application, submit a request via the Help Center ticket system inside your account.

Common Questions About Our Terms

The questions below reflect what account holders ask most often about how our Terms & Conditions work in practice. If your question is not here, live chat is the fastest path to a direct answer from our support team.

They apply to every badger5 account holder in an eligible US state. Creating an account or making a deposit confirms you have read and accepted them in full.

No. Access depends on state law. It is your responsibility to confirm that online casino play is permitted where you are located before opening an account or placing any wager.

Any eligible remaining balance is returned to the payment method used for your most recent deposit — PayPal, Venmo, or Play+ — after identity verification is completed on the account.

We send a notice to the email address registered on your account before any update takes effect. Continuing to use the platform after that date means you accept the revised terms.

Submit a formal dispute ticket through the Help Center inside your account settings. Include your account ID and the specific transaction or rule you are questioning so our compliance team can review it directly.

Play+ loads are covered by our terms and by the Play+ cardholder agreement. Both apply at the same time. Review the Play+ agreement in your account wallet section before your first load.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.